Job Title: Chief Data Officer
Company: Citizens Bank
Ursula is the Chief Data Officer and leads Enterprise Data and Process Services. She is driving the end-to-end processes for Citizens Bank’s strategic enterprise asset, data, in addition to leading the bank’s Process Reengineering team, including the creation of a process automation capability.
Her leadership role includes:
Partnering with executive leadership and the businesses of Citizens Financial Group to align an enterprise data strategy and process reengineering capability with the strategy and priorities of the various business units.
Leading the creation of an organizational capability to support the technical and business aspects of our data supply chain to ensure data is treated as an enterprise asset.
Leading the creation of a process automation capability in support of the bank’s Continuous Improvement mindset.
Driving the synchronization of enterprise data initiatives to ensure value across the corporation.
Executing on a common process for sourcing data, organizing data into a ‘data lake’, replacing an existing customer file with a master data management solution, and implementing a metadata repository.
Creating and maintaining the data management and quality processes and standards, including the establishment of a data stewardship community.
Ursula received her Bachelor of Science degree in business from Bowling Green State University, her MBA from Cleveland State University and certification from the Stonier School of Banking, while maintaining her Series 7 license. She is currently on the Board of The Centers for Families and Children.
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